make a complaint
If something has gone wrong, tell us. We would rather know.
Complaining about us
Write to us at info@ineedalawyerto.com, setting out what went wrong and what you would like done about it. We will acknowledge it within three working days and respond in full within twenty working days. If we cannot meet that, we will tell you why and when you will hear.
If we cannot resolve it
The Scottish Legal Complaints Commission is the independent gateway for complaints about Scottish solicitors, covering both service and conduct. It is free to use and independent of us and of the Law Society of Scotland. There are time limits for taking a complaint there, so do not delay.
Complaining about a firm we introduced you to
Complain to that firm directly in the first instance — every Scottish practice must have a procedure — and then, if unresolved, to the Commission.
Please also tell us. We will not take sides in your complaint, but a pattern of complaints affects whether a firm stays on our panel, and we cannot act on what we do not know.
The Scottish Legal Complaints Commission
Capital Building, 12–13 St Andrew Square, Edinburgh, EH2 2AF
Telephone: 0131 201 2130
Email: enquiries@scottishlegalcomplaints.org.uk
Telephone lines are open Monday to Friday, 9am to 5pm, except Tuesdays between 10am and 11am. Details checked against the Commission’s own website on 15th August 2026.
Tell us what has happened.
Two minutes, no cost, and no obligation. We will pass your details to one of our member firms, who will be in touch. You decide whether to send anything at all.
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